Life is unpredictable. That’s why Parker Arts offers Ticket Refund Protection through Secure My Booking. When added during checkout, this optional protection allows you to apply for a refund of 100% of your ticket cost if you’re unable to attend your event due to certain unexpected circumstances, subject to the plan’s terms and conditions.
Ticket Refund Protection is available for most presented performances and must be added at the time of purchase.
Ticket Refund Protection is administered by Secure My Booking.
Claims and coverage decisions are handled directly by Secure My Booking according to the terms and conditions of the protection plan.
What’s Covered?
If you purchase Ticket Refund Protection, you may be eligible for a refund if you can’t attend due to:
- Accident or illness affecting the ticket holder
- Death of the ticket holder or an immediate family member
- Travel delays or disruptions
- Severe weather preventing attendance
- Burglary, fire, or flood at your home
- Other covered unforeseen circumstances
What’s Not Covered?
Ticket Refund Protection does not cover:
- Event cancellations by Parker Arts (we’ll handle those directly)
- Changing your mind
- Choosing not to attend
- The Ticket Refund Protection fee
- Failure to attend without a covered reason
- Circumstances resulting from a lack of reasonable care
Request a Refund
If you’re unable to attend your event, submitting a claim is quick and easy.
Claims must be submitted within 60 days of your event date through Secure My Booking. Supporting documentation will be required depending on the reason for your claim.
Please Note: Parker Arts processes refunds when an event is cancelled. All Ticket Refund Protection claims must be submitted directly through Secure My Booking.
Frequently Asked Questions
Have questions about Ticket Refund Protection? Find answers to some of the most common questions below.
Can I add Ticket Refund Protection after I’ve purchased my tickets?
No. Ticket Refund Protection must be purchased during checkout.
Is the protection fee refundable?
No. The protection fee is non-refundable.
Who evaluates and processes refund requests?
All refunds are evaluated and processed by Secure My Booking as specified in the terms and conditions.
Is there a time limit for submitting a refund request?
You must submit a refund request as soon as possible. You have a maximum of sixty (60) days after the event occurred for which you are claiming a refund.
What documents do I need to support my refund request?
Required information varies based on your specific claim. You will be informed of specific documentation during the refund request process. For a list of specific supporting documents, view the terms and conditions.
What contact information is available if I have questions about Secure My Booking?
You can contact the Secure My Booking team by email or by calling 1.888.217.5964.
